We understand that from time-to-time you may need to return an item to us.
Before returning any items please contact Robert Lee Johnston to discuss your reason for requiring a return and organise an approval to return an item to Robert Lee Johnston.
Before contacting Robert Lee Johnston regarding a return please understand the following terms of business:
- Robert Lee Johnston will not pay for postage if you are returning an item because you have changed your mind, or made a mistake in your ordering.
- If you have changed your mind, or made a mistake, we require notification within 2 business days of the recorded delivery date.
- If you received a faulty or damaged item, we require notification within 2 business days of the recorded delivery date.
- If the item you received is not what you ordered, we require notification within 5 business days of the recorded delivery date.
- Robert Lee Johnston is NOT obligated to offer a store credit for products that are returned damaged to our Distribution Centre or never arrive. The Robert Lee Johnston Distribution Centre address is: Unit E1, 3-29 Birnie Avenue, Lidcombe, NSW 2141. To qualify for a credit an item must be returned in perfect condition ready to be resold. Failure to package a returning item properly will undoubtedly result in no store credit and the product will be returned to the customer.
- A store credit issued for a return will be for the value of the returned item only. A store credit for a specific item does not cover the cost of postage.