Cancellations


After you place your order you will receive an email with details relating to the delivery expectations for your order.

You have a "1 business day cooling off period" to cancel your order if the delivery times are not suitable or you have changed your mind, to receive a full refund. After 1 business day all orders are a firm sale.

If the expected delivery times are too long, (eg. for a birthday present), then please discuss your requirements with Robert Lee Johnston staff before cancelling as we may be able to fast track your order.

You must email Robert Lee Johnston in your time zone to cancel within 1 business day for a full refund.

If you do not contact Robert Lee Johnston by phone within the "1 business day cooling off period" you will be entitled to a store credit only if you wish to cancel all or part of your order.